Reliable Back Office
Solutions for your Technology Business

We are committed to loving and equipping our people, empowering them to contribute to the success of the technology businesses we serve.

    About US

    We have been providing telecom back office and live answer services since 2012. We are proud of our people and our culture. We encourage you to experience the value we provide when entrusting part or all of your back office to us.​

    Qualified

    We recruit, hire, and train well educated, motivated, reliable people.

    Simple

    We understand how to handle the back office. Get started and we will help you scale.

    Savings

    Our monthly pricing provides meaningful savings compared to the costs and risks associated with a W2 employee.

    Telecom Back Office

    Our people are trained to handle everything from quotes, (working direct with your channel relationships, master agent, master stream, or provider portals) quote follow up, paperwork, order tracking, order management, MACD’s, renewals and complete lifecycle management.

    Live Answer

    We provide custom Call Center Solutions to support your business objectives.
    Our US based Call Centers are available 24/7/365

    Customized

    We will be available and ready to answer your calls. You decide when to send us the calls, and how you would like us to answer and handle the call.

    Courteous

    We will answer with a friendly voice in your company name and route calls, take messages, interface with your CRM, or more according to your needs.

    Consistent

    We want to become an extension of your team, providing full-time or on demand support and make the most of every customer conversation.

    Meet Our Team

    Tim Tucker

    Tim Tucker

    Mission Leader

    Tim Tucker

    Mission Leader
    Edgar Ayala

    Edgar Ayala

    General Manager/ Chief Operations Officer

    Edgar Ayala

    General Manager/ Chief Operations Officer
    Michelle Zuleta

    Michelle Zuleta

    Chief People Officer

    Michelle Zuleta

    Chief People Officer
    Dave Nielsen

    Dave Nielsen

    Chief Integration Officer

    Dave Nielsen

    Chief Integration Officer
    Nixon Romero

    Nixon Romero

    Training Lead

    Nixon Romero

    Training Lead
    Risk Free

    Risk Free

    We offer a money-back guarantee if you are not satisfied with our Back Office or Live Answer service simply notify us within 30 days of your start date or 1,500 minutes for Live Answer service.

    Get Stated

    Meet Our Team

    Tim Tucker

    Tim Tucker

    Mission Leader

    Tim Tucker

    Mission Leader
    Edgar Ayala

    Edgar Ayala

    General Manager/ Chief Operations Officer

    Edgar Ayala

    General Manager/ Chief Operations Officer
    Michelle Zuleta

    Michelle Zuleta

    Chief People Officer

    Michelle Zuleta

    Chief People Officer
    Dave Nielsen

    Dave Nielsen

    Chief Integration Officer

    Dave Nielsen

    Chief Integration Officer
    Ciro Lazo

    Ciro Lazo

    Operations Lead

    Ciro Lazo

    Operations Lead
    Nixon Romero

    Nixon Romero

    Training Lead

    Nixon Romero

    Training Lead
    Oscar Rodriguez

    Oscar Rodriguez

    English Education Lead

    Oscar Rodriguez

    English Education Lead
    Risk Free

    Risk Free

    We offer a money-back guarantee if you are not satisfied with our Back Office or Live Answer service simply notify us within 30 days of your start date or 1,500 minutes for Live Answer service.

    Get Stated
    Contact Us
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    Reliable Back Office Solutions
    for your Telecom Business

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